Boxora
Complaints Policy
At Boxora, we value your satisfaction and feedback. We're committed to addressing any concerns you may have about our mystery box services, case battles, item upgrader, or any other aspect of our platform.
Last updated: June 2026
How to Submit a Complaint
If you have a complaint, please email us at support@getboxora.com, or use the live chat feature. Provide as much detail as possible about the issue you're experiencing. This helps us understand and address your concern more effectively.
Complaint Handling Process
When we receive your complaint, we'll acknowledge it within 24 hours. Our support team will investigate the issue and respond with a solution or explanation within 5 business days.
Feedback for Improvement
We also welcome general feedback for improving our services. You can submit your suggestions through our feedback section on the website. We regularly review this feedback to enhance your experience on Boxora.
Privacy and Confidentiality
All complaints are handled confidentially. We only use the information you provide to address and resolve your specific issue.
Continuous Improvement
We use the insights gained from complaints and feedback to continually improve our services. Your input helps us make Boxora better for everyone.