Anti-Money Laundering (AML) & Fraud Prevention Policy

Boxora is an e-commerce platform that provides customers with mystery box shopping experiences featuring authentic physical products, including beauty, fragrance, fashion, collectibles, and lifestyle products.

Customers purchase mystery boxes using supported payment methods and receive physical product allocations. Customers may choose to receive their physical products through fulfillment or convert eligible products into Boxora Credits for future purchases on the platform.

Boxora does not provide financial services, money transmission services, cash rewards, monetary payouts, or withdrawable account balances.

This Anti-Money Laundering (AML) and Fraud Prevention Policy describes the risk-based procedures Boxora maintains to prevent fraudulent activity, payment abuse, and misuse of the platform.

Boxora is committed to maintaining a safe, transparent, and compliant marketplace environment.

We implement reasonable measures designed to:

Prevent fraudulent transactions

Detect suspicious account activity

Protect customers and payment partners

Prevent misuse of Boxora services

Maintain transaction records

Restrict prohibited activities and jurisdictions

Boxora regularly reviews its compliance procedures and updates controls as the platform and regulatory environment evolve.

To provide services and process transactions, Boxora collects and maintains information associated with customer accounts, which may include:

Account registration information

Contact information

Transaction history

Payment-related information processed through authorized payment providers

Product fulfillment records

Account activity information

Customer information is collected and maintained for operational, security, fraud prevention, and compliance purposes.

Boxora applies a risk-based approach to customer verification.

Depending on account activity, transaction patterns, payment risk indicators, or other relevant factors, Boxora may request additional information or verification from customers.

Additional verification measures may include:

Account ownership verification

Payment method verification

Identity verification through third-party providers when appropriate

Review of unusual transaction activity

Boxora reserves the right to restrict, suspend, or terminate accounts where fraudulent, abusive, or prohibited activity is suspected.

Boxora maintains fraud prevention controls designed to identify and mitigate unauthorized or abusive activities.

These measures may include:

Payment Risk Monitoring

Boxora works with trusted payment providers that provide payment fraud detection and risk management tools.

These systems may evaluate factors including:

Transaction patterns

Payment method risk signals

Unusual purchasing behavior

Account activity indicators

Account Activity Monitoring

Boxora monitors account activity for suspicious patterns, including:

Multiple accounts created for abusive purposes

Attempts to manipulate platform features

Unauthorized use of payment methods

Attempts to circumvent platform restrictions

Manual Review

Where appropriate, Boxora may conduct manual reviews of transactions or accounts that present elevated risk indicators.

Boxora Credits are internal store credits used exclusively within the Boxora platform.

Boxora Credits:

Are not cash

Are not cryptocurrency

Cannot be withdrawn

Cannot be transferred between users

Cannot be exchanged for monetary value

Cannot be used outside the Boxora platform

Boxora Credits are provided only for use toward future purchases on Boxora.

Customers may receive Boxora Credits when eligible physical products are converted instead of requesting physical fulfillment.

Boxora prohibits activities including, but not limited to:

Fraudulent purchases

Unauthorized payment usage

Use of stolen payment information

Account takeover attempts

Creation of multiple accounts to abuse promotions or platform features

Attempts to manipulate product allocation systems

Attempts to misuse or transfer Boxora Credits

Circumvention of geographic or account restrictions

Boxora may take appropriate action including transaction cancellation, account suspension, account termination, or cooperation with payment providers and relevant authorities where required.

Boxora may restrict access or transactions from certain jurisdictions based on applicable laws, regulations, payment provider requirements, or business considerations.

Boxora may use reasonable technical and operational controls, including:

IP-based location detection

Payment provider risk controls

Account activity monitoring

Internal review procedures

These controls help prevent transactions from prohibited or restricted regions.

Boxora maintains records related to:

Customer accounts

Transactions

Payment activity

Product fulfillment

Customer support interactions

Account reviews

Records are maintained for operational, security, compliance, and dispute resolution purposes.

Boxora reviews potentially suspicious activities based on risk indicators, including:

Unusual transaction patterns

Suspicious payment behavior

Attempts to abuse platform functionality

Activities inconsistent with normal customer usage

Where appropriate, Boxora may take corrective actions, including:

Additional verification requests

Transaction review

Account restrictions

Account suspension or termination

Boxora works with trusted third-party service providers to support payment processing, fraud prevention, authentication, fulfillment, and platform security.

These providers may assist with:

Payment risk assessment

Transaction monitoring

Identity verification

Security controls

Order fulfillment

Third-party providers operate according to their own applicable policies and compliance requirements.

Boxora's compliance responsibilities are managed by the Boxora team.

The team is responsible for:

Maintaining internal compliance procedures

Reviewing risk controls

Monitoring platform activity

Responding to fraud and security concerns

Updating procedures as needed

Boxora may update this AML and Fraud Prevention Policy periodically to reflect changes in business operations, regulatory expectations, and risk management practices.

The latest version of this policy will be published on the Boxora website.

If you have questions regarding this AML and Fraud Prevention Policy, please contact:

Email: support@getboxora.com